Information to stays

Accommodation

Only the sales department assigns particular room of selected category to customers.

In case you want to purchase particular room (room number), you can make its reservation for an extra fee 40 EUR. The fee for particular room reservation is non-refundable.
In case there is only one room of selected type and category (for example suite or studio), then such room is not a subject of the fee for the particular room reservation.

In case our capacity allows that, you can ask for the change of the room on site. The fee for changing the room on site is 40 EUR.

With regard to the treated indications, it is not possible to stay in our hotels with dogs or other animals. It is forbidden to smoke in all spa hotels and pensions.

Prices for boarding 2020

  • Price for breakfast, lunch and dinner in variants selection and selection PLUS (as per the type of the hotel, villa or pension)
  • We can make reduction, low fat, low cholesterol and diabetes diets, vegetarian diet is also possible
  • Accommodation with half board includes breakfast and dinner
  • Full board (breakfast, lunch, dinner) is possible for an extra charge
  • Prices are in EUR per person and include VAT

Accommodation facility

Lunch

Dinner

Dům B. Smetany, Alpská růže

6,80

6,80

Palace, Alexandria, Jurkovičův dům, Chaloupka

10

10

Prices for boarding – children meals for kids from 3 to 12 years

  • Price for breakfast, lunch and dinner in variants selection and selection PLUS (as per the type of the hotel, villa or pension)
  • Prices are in EUR for a child from 3 to 12 years and include VAT

Accommodation facility

Lunch

Dinner

Palace, Dům B. Smetany, Alpská růže

3,40

3,40

Jurkovičův dům, Chaloupka

5

5

Accommodation without boarding

Hotels providing the breakfast do not offer the possibility of accommodation without boarding.
In case you search a stay without boarding, choose the accommodation in the villas Alpská růže**** or Chaloupka****. We offer all the stays from our offer in these accommodation facilities in the variant without boarding.

Entry to swimming pools included in the price of the stay

Accommodation facility

Room category

Detailed information to the entry

Alexandria****

All rooms

Free entry to the wellness and fitness centre

Jurkovičův dům****

All rooms

Free entry to the swimming pool and whirlpool / children under 12 years at allocated time and if accompanied by an adult person only

Alpská růže****

Studio

Entry to the swimming pool and whirlpool at the hotel Jurkovičův dům (1 hour a day) / children under 12 years at allocated time and if accompanied by an adult person only

Suite

Entry to the swimming pool and whirlpool at the hotel Jurkovičův dům (2 hours a day) / children under 12 years at allocated time and if accompanied by an adult person only

Chaloupka****

Suite

Entry to the swimming pool and whirlpool at the hotel Jurkovičův dům (2 hours a day) / children under 12 years at allocated time and if accompanied by an adult person only

Stays with children

Only children over 12 years can use the services at the hotel ALEXANDRIA**** Spa & Wellness.
In case you want to come with your children to our spa, we recommend you to stay at the hotel Jurkovičův dům or at villas Chaloupka or Alpská růže. The suites in the villa Alpská růže have comfortable sofa-beds where your kids can sleep comfortably.

Discounts for children

Children up to 3 years FREE OF CHARGE without services.
Children from 3 to 12 years DISCOUNT 50 % on accommodation, children meals.
Above mentioned discounts are valid for children accommodated at the same room as the accompanying adult person. 
Small children up to 2,5 years can have a children´s bed for an extra fee 8 EUR/night.

Changing the procedure

The change of procedures within stay packages with fixed procedures is not possible. These stays are provided without medical supervision. The combination of procedures in these packages were established by our spa specialists. We offer different stays with different combinations of spa procedures. Choose such a stay that fits to you perfectly.

The change of procedures is possible due to health reasons within the stays with medical supervision. You don’t pay for changing the procedure if the change is prescribed by the physician. For any change of already timed procedure you will pay an extra cost of 4 EUR.

Price and payment of your stay

Prices of stays are in EUR, include VAT and all mentioned procedures. In case the stay will take place in two seasons, the total price is calculated for each season separately and then summed up. In case the stay is prolonged, the price per each additional night/nights is calculated as per the particular season of prolonged days.

Prices of stays do not include any insurance. We recommend to our customers to take out travel insurance before traveling.

Prices of services not mentioned on our website will be communicated by our sales department or hotel reception upon a request. Please, check all prices before sending your order.

Price and service change reserved.

The payment of the stay must be made according to the General Terms and Conditions of the company Spa Luhačovice.

You can pay your stay by: 
  1. Bank transfer
  2. Payment card
  3. Online by payment card
  4. In cash
  • BANK DETAILS: Komerční banka, a.s.
  • ACCOUNT NO: 27-770590297/0100
  • SWIFT CODE: KOMBCZPPXXX
  • IBAN: CZ3901000000270770590297
  • RECIPIENT: Spa Luačovice, a.s., Lázeňské náměstí 436, 763 26 Luhačovice, CZ

We accept following payment cards: MasterCard, VISA, JCB, DINERS CLUB INTERNATIONAL, EUROCARD, American Express.

The seller is obliged to issue a receipt to the buyer in accordance with the Sales Records Act. The seller is obliged to register the received revenue online with the tax administrator online at the same time; in case of a technical outage within 48 hours at the latest.

Prices of stays do not include the charge of stay.

According the general binding notice No. 6/2019 of the city Luhačovice from 1st of January 2020 is required to pay the charge of the stay in the height 21 CZK per day.

This charge of stay pays every person over 18 years of age.

 

Acute medical treatment

Programs of particular stays do not include the possibility of consultation with a physician in case your health condition changes. The client must pay the acute medical treatment by the spa physician on site.

Possibility of acute medical treatment during your stay:

1. You can visit the spa physician during 7 am – 3 pm. You will need to pay a lump-sum fee of 370 CZK plus the price of provided medicines and used medical material.
2. Acute medical treatment paid from the health insurance is offered by the general practitioner at the hotel Palace on working days during his standard office hours.
3. During weekends and bank holidays the physician has following office hours:
Saturday/bank holiday except Sundays 7.00 am – 3.00 pm
Sunday/bank holiday on Sunday 12.00 pm – 8.00 pm

Outside of the office hours of our physicians you can contact our nurses at the infirmaries with non-stop service at the hotels Palace (infirmary 577 681 130, reception 577 681 111) and Morava (infirmary 577 671 830, reception 577 681 811).

Ask for more information at the reception of your hotel or at the particular infirmary.

Ordering a stay

Order your stay in written form. Properly issued and sent order is binding for the client. Confirmation of the stay order creates a contractual relationship between the client and the spa (the contract). The subject of the contract is the commitment of the spa to provide the client with the stay and ensure the agreed services in the agreed extent and quality, and the client's commitment to pay the agreed price to the spa.

Changing the order

Changing the confirmed order means changing the start date or changing the services (changing the stay, length of the stay, the accommodation facility or the room, changing the boarding type or the method of payment). For such a change the customer pays a lump-sum fee of 4 EUR.

General Terms and Conditions

The contractual relationship between the company Spa Luhačovice and the client is governed by the General Terms and Conditions sent to the client together with the stay order confirmation. 

 WITHDRAWAL FROM THE CONTRACT – FORM 

Example of the withdrawal from the contract

Complaints Procedure